Refund and Cancellation Policy

Last updated: 19 August 2026

This policy explains how cancellations and refunds work for Animexa subscriptions and credit packs. Animexa is a digital SaaS. We do not sell physical products. This policy applies to customers in India and internationally.

1. How to cancel a subscription

Cancel anytime from Profile / billing while signed in, or email us from the email on the account.
Cancellation stops the next renewal. You keep paid access and remaining subscription credits until the end of the current billing period.
We do not charge a cancellation fee.
After the period ends you remain on the Free plan unless you delete the account or buy another plan.

2. Credit packs

One-time credit packs are added to your account when payment succeeds. Unused pack credits stay in the account and do not expire unless we stated otherwise at purchase. Packs are generally non-refundable once credits have been delivered, except as described below.

3. When we refund

Duplicate or accidental charges caused by a payment or system error.
You were charged but credits or subscription access were not delivered after a reasonable wait.
A confirmed platform failure on our side and we cannot reasonably re-deliver.
Where a refund is required by applicable consumer or payment law.

4. When we do not refund

Credits already used for generation, publishing, or other billable work.
Dissatisfaction with AI output quality after the service was delivered and credits were consumed.
Change of mind after you have used paid credits or generated media.
Bank currency conversion or cross-border fees.
Violation of our Terms, including chargebacks filed in bad faith.

5. Cooling-off / withdrawal (EEA, UK, and similar)

If you are a consumer with a 14-day withdrawal right for distance contracts, that right typically does not apply once you ask us to start digital performance immediately — which happens when you confirm checkout and we provision credits or paid access. By completing payment you request immediate delivery. If the law in your country still requires a refund of unused digital services, we will honour that law.

6. How to request a refund

Email hello@animexa.io with the account email, approximate date, amount, and reason. We aim to respond within 2 business days. Approved refunds go to the original payment method, usually within 5–10 business days after we issue them (your bank may take longer for international cards).